CANCELLATION

The cancellation for an order should be conveyed within 3 hours of placing the order. Once an order is ready/shipped, it cannot be cancelled nor refunded.

For customized and personalized orders we shall only cancel the order if the production process i.e designing/production has not been initiated by the time the request for cancellation is received. In case you want to cancel the order we request you to contact us at the earliest.

Once the production has started of your order there will be no cancellation. Kindly note that this is a customised product made to your order, and it cannot be sold to other customer.

Kindly send a formal request for cancellation of the order over email, at support@1stcrushchocolates.com and quote your order id in the communication. We will revert back within 3 working days.

For orders accepted for cancellations, the charges shall be 25% of the order value. The refund shall be processed in 10-15 working days.